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Bronco Graveyard Hours?

77Bronco636

Sr. Member
Joined
May 9, 2006
Messages
847
I have been buying from the Graveyard for almost 20 years now. They are having a hard time getting help (people do not want to pull parts for a living or take phone orders, its hard to find people to do anything these days). The people they have are working the same hours as before, just not taking phone orders the entire time (they are pulling, packing, and shipping out orders). I'm sure if they could hire 3-4 more good workers they would, but I know this has been a struggle for more then a few years now (they always have a help wanted sign out) If any of your have been to their showroom and see the volume of calls they get it is unreal. Hope this may shed some light on what's going on over there. I have always had good customer service from them and they have always been able to answer any questions I have had also.
 

1strodeo

Squirrel Watcher
Joined
Sep 15, 2016
Messages
3,596
Loc.
Wisconsin
I have been buying from the Graveyard for almost 20 years now. They are having a hard time getting help (people do not want to pull parts for a living or take phone orders, its hard to find people to do anything these days). The people they have are working the same hours as before, just not taking phone orders the entire time (they are pulling, packing, and shipping out orders). I'm sure if they could hire 3-4 more good workers they would, but I know this has been a struggle for more then a few years now (they always have a help wanted sign out) If any of your have been to their showroom and see the volume of calls they get it is unreal. Hope this may shed some light on what's going on over there. I have always had good customer service from them and they have always been able to answer any questions I have had also.

Totally agree, i think the service they provide to the Bronco community FAR outweighs any minor issues that have arisen (yes I've had a couple too) they get my parts out the same day i order them ALWAYS.

Cannot believe someone is on here chiming in about bad service 15 YEARS AGO, especially on a thread created because they changed their hours...
 

catfan

Contributor
Full Member
Joined
Jul 1, 2016
Messages
258
I've been dealing with Jeff for 30 years and have never had a problem that wasn't resolved. Jeff has been instrumental in making parts available that we otherwise couldn't
get as have all the vendors. I seldom call in orders for anything I buy anywhere and prefer to do online orders. I'm just glad we have as many options for buying Bronco parts as we do , others aren't as lucky.
 

5001craig

Contributor
Bronco Guru
Joined
Nov 3, 2013
Messages
1,180
These threads on this vendor come up from time to time. I try not to post my experience but it's hard. I try to not post as they offer something I'm looking for and I want them to be around.

That said, I do everything I can to buy from other vendors due to personal experiences with them. I even told Jeff about my issues and he walked me into the guy I talked to on the phone (after multiple emails to the same guy) and said to take care of me. Didn't matter.

This after I can order out of state and do a customer pickup on larger orders. Still not worth it to me.

I ordered a part from TBP and they called me to say it was out of stock. WH has called me too to follow-up on an order (amazing customer service). Duff's has been great too. Haven't ordered a lot from BCB's but never had a problem with them either on anything I've ordered. I've never been called or received a reply to an email I sent to J B G. Like I said, I feel bad as I see them at gatherings and want to buy from them. If they'd just step it up a little.
 

jray

Full Member
Joined
Sep 20, 2009
Messages
340
I have ordered from most all of the vendors mentioned here, including JBG and have never had any problems with them. All my orders are internet orders.
 
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chriskent85

Full Member
Joined
Aug 17, 2016
Messages
293
Well, I will say they did send me an email saying the parts I ordered were on back-order. This was the reason I was calling to see if they had any info on when the parts would be available. Wasn't bashing by no means.
 

77Bronco636

Sr. Member
Joined
May 9, 2006
Messages
847
Well, I will say they did send me an email saying the parts I ordered were on back-order. This was the reason I was calling to see if they had any info on when the parts would be available. Wasn't bashing by no means.


I don't think you were bashing at all, just voicing your concerns, nothing wrong with that!!
Times are changing with the whole Amazon world we live in (point, click, ship...)it is just a matter of time till you will not be able to talk to customer service anyplace, you will just have a shipping label in the box to ship it back if you have an issue with it.....pros and cons to everything i guess????
 

rydog1130

Sponsor/Vendor
Bronco Guru
Joined
Jun 19, 2014
Messages
4,020
I only deal with Pat or Steve. They have a kid that works there, you know the type, knows everything there is to know, anyway I tell Pat I cannot stand dealing with him, he has zero respect for customers, even those like me who are repeat and large spenders that I don't even bother much anymore. They are doing a good job with their online department and if it wasn't convenient at crunch time on a build when I need something that broke or was over looked and they typically have it to me in 48 hours. If Pat was gone, I would never use them.

Pat's a great dude! I pretty much deal with him and I've got to know Jeff and his 2 son's that work there as well. I've had really good luck with them and they've been pretty helpful. I think this day and age with cell phones, amazon, ebay etc that people expect instant gratification and things to just magically fall in their hands. I can understand someones frustration if it says they're open but I also know online stuff can be outdated. I always call a place just to make sure their open. I passed the link to this thread on to pat so hopefully it gets resolved!
 

bronkenn

Contributor
Bronco Guy
Joined
Apr 27, 2017
Messages
2,662
Loc.
Southeast Ohio
Pat's a great dude! I pretty much deal with him and I've got to know Jeff and his 2 son's that work there as well. I've had really good luck with them and they've been pretty helpful. I think this day and age with cell phones, amazon, ebay etc that people expect instant gratification and things to just magically fall in their hands. I can understand someones frustration if it says they're open but I also know online stuff can be outdated. I always call a place just to make sure their open. I passed the link to this thread on to pat so hopefully it gets resolved!

I don't want instant gratification, just treated with some respect. I have dealt with them for a while and like said was 95% satisfied but when someone tells me to "deal with it" then it is a little hard not to get a bit frustrated. Ken
 

sykanr0ng

Bronco Guru
Joined
Aug 11, 2014
Messages
5,363
If they don't fix their customer service problems then they will end up with few enough customers to be able to take care of all of them.
A happy customer tells 3 people, an unhappy customer tells 3000 people.

Is unemployment that low where they are or is the quality of applicants that low?

The Duffs moved maybe JBG needs to move somewhere there are people that want to work.
 

rydog1130

Sponsor/Vendor
Bronco Guru
Joined
Jun 19, 2014
Messages
4,020
If they don't fix their customer service problems then they will end up with few enough customers to be able to take care of all of them.
A happy customer tells 3 people, an unhappy customer tells 3000 people.

Is unemployment that low where they are or is the quality of applicants that low?

The Duffs moved maybe JBG needs to move somewhere there are people that want to work.

You are correct I wish it was the other way around...people are more likely to tell more people when somethings bad vs good!
 
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chriskent85

Full Member
Joined
Aug 17, 2016
Messages
293
Called today at 12:40 and it says check # and callback and when I call back and it deosnt ring or anything just hangs up.
 
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chriskent85

Full Member
Joined
Aug 17, 2016
Messages
293
So I called 9 times between 12:40 and 3:00 and finally someone answered the phone. Told the guy that answered that there phones haven't been working and he didn't say a word. He just said well how can I help you.
 

BGBronco

Contributor
N A S H V I L L E
Joined
Jun 23, 2017
Messages
1,543
Loc.
Tennessee
No bronco at this point is the same, and its all about customer service.

As a general rule, I think it's good to spread the money around to different vendors.

I have tried to order from BG in the past and the times I've called with questions, I have had to basically hang up in frustration.

I guess they are fine, if you don't have questions and are ordering a specific part from the web site. However, the web site is an organizational disaster in itself.

Compare that to TBP or Wild Horses. My experience has been great every time, with basically every person I've talked to. If they don't know, they try to find the answer. If I've has an issue, they've solved it. So good for them!
 

1strodeo

Squirrel Watcher
Joined
Sep 15, 2016
Messages
3,596
Loc.
Wisconsin
I guess they are fine, if you don't have questions and are ordering a specific part from the web site. However, the web site is an organizational disaster in itself.

I have expressed my frustration with JBG website in the past in these forums and was told it was a 'marketing strategy' in other words they purposely have a disorganized website just so you have to search through several categories to find what you want...but i'm not so sure.
 

sykanr0ng

Bronco Guru
Joined
Aug 11, 2014
Messages
5,363
I have expressed my frustration with JBG website in the past in these forums and was told it was a 'marketing strategy' in other words they purposely have a disorganized website just so you have to search through several categories to find what you want...but i'm not so sure.

Kind of like the supermarkets do when they put stuff people will impulse buy where they must go past it to checkout?
That may be what they are thinking, but if it is too hard to find stuff on a website people usually just give up and go to another website.
 

Bogar

Full Member
Joined
Sep 18, 2014
Messages
174
I have expressed my frustration with JBG website in the past in these forums and was told it was a 'marketing strategy' in other words they purposely have a disorganized website just so you have to search through several categories to find what you want...but i'm not so sure.

Sounds like a public relations response rather than a marketing strategy. Their strategy is to spend less on their website and hope that customers search the other vendors' sites and then come back to purchase. I save on shipping when using JBG being in the midwest. More than often, I get frustrated and order from TBP which is double shipping cost and time.
 

sprdv1

Contributor
REBEL
Joined
Mar 8, 2007
Messages
81,734
So I called 9 times between 12:40 and 3:00 and finally someone answered the phone. Told the guy that answered that there phones haven't been working and he didn't say a word. He just said well how can I help you.

Long lunch man.... :D
 

Howard2x4x4

Contributor
Bronco Guru
Joined
Apr 19, 2014
Messages
2,278
Just placed an $1800 order for PICK UP AT THEIR FACILITY and was charged $80 to pick up the stuff I want to buy!!! WTH???!!!! Can someone explain this? Howard, p.o.'d in beautiful west Michigan
 
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